The Simplified Home FAQ

how to contact us:

Our office hours: Monday—Friday, 9am – 5pm EST

As an Organizing Consulting firm, we also work personally with clients in the Indianapolis area. If you receive our voice mail during office hours, please leave a message and we’ll return your call within 24 hours.

customer service:

We are available via e-mail info@TheSimplifiedHome.net, or by calling us at 317-867-1540 between 9:00am to 5:00pm EST. If we aren’t available to take your call immediately, please leave us a message, and we will return your call within 24 hours.

placing your order:

You can pay by credit card or PayPal through our secure shopping cart, or you may call and place your order over the phone with your credit card.

Placing an on-line order – Click ‘Add to Cart’ when you chose an item you’d like to purchase. Your shopping cart will be stored until you’re ready to check out. Select the checkout button when you finished your selections. You’ll be able to review your Shopping Cart items, and how much you’ve spent, including standard shipping.

When you’re satisfied with your selections, hit the Checkout Button and you’ll have the option to Sign In if you’ve already registered, or to fill out the Registration Form if this is your first order.

Ordering by telephone - Just call during our regular office hours and we will take your order over the phone. Phone orders must be paid by credit card at the time of purchase.

but what if...?

If you still have questions, or have technical difficulties placing your order, don’t throw your computer out a window, just give us a call.

shipping policy

We primarily use the USPS for shipping and tracking packages. Shipping charges include USPS delivery confirmation to protect both parties. Delivery confirmation is available with US shipments only. We often ship via Media Mail. Express shipping is not available at this time.

Your order will ship within 3-4 business days using standard shipping.

If you have any special circumstances that affect your shipment, please call or e-mail us and we will do everything we can to accommodate your request.

Shipping Charges: We calculate shipping charges based on your order total.

Shipping Cost Schedule:

Order Total Shipping Charge

$0.01—$19.00 $5.50

$19.01-$35.00 $8.50

$35.01-$50.00 $10.50

$50.01-$75.00 $14.50

$75.01-$100.00 $18.50

$101.01-$150.00 $22.50

$150.01-$200.00 $27.50

$200.01-$300.00 $36.50

$300.01-$400.00 $54.50

exception to shipping schedule above:

- Mom, Can I Help Around the House? household chore system—shipping charges are included in price of the product:

· Complete system (workbook & 1 chore binder) —$7.50 shipping charge

· Digital version (1 chore binder mailed) —$4.50 shipping charge

· Chore binder purchased without complete system—$4.50 shipping charge

· Each additional chore binder purchased—$2.50 shipping charge

- Shipments outside of the United States: A flat $16 or $24 (determined by order total and/or weight) is added to orders shipped outside of the United States. However, depending on the weight of your order, the actual shipping charge may exceed this amount. (FYI—packages shipped outside of the US weighing less than 4 lbs. range between $16—$24 for First Class International). If the package weight exceeds 4 lbs., we will contact you via e-mail to request payment of the additional shipping cost.

return and exchange policy

Under the following conditions, we will gladly accept your return within 35 days of our ship date. In order to receive a refund or credit, your returned item(s) must be in new, undamaged condition, and in its original packaging. Please take care when packaging items for return. (For your protection, we strongly recommend shipping return items with an insured carrier.)

The following information must be included to process your return:

· Contact information (Name, Address, Phone Number, and E-mail)

· Order Number

· Reason for the return

All items must be returned in resalable condition, that is with the original box, packaging (if applicable) and product instructions or other papers. Once the item is received and deemed to be in its original condition, we will process your refund. Please note - if you choose to return a product by simply refusing delivery and without notifying Customer Service, you will still incur the fees as described above. Your refund will not be processed until the item is received by us in its original resalable condition. You can expect to receive your refund check within two weeks. The refund will be in the amount of the item(s) purchased, less the original shipping costs.

A refund or credit will not be given for merchandise returned more than 35 days after the ship date.

Returns should be sent to:

The Simplified Home

c/o Simplified Spaces

1950 E. Greyhound Pass, Suite 18-164

Carmel, IN 46033

Phone: 317-867-1540

We carefully check your order for quality and accuracy before it leaves our office. If the item you receive is damaged, defective, or not what you ordered, call us at 317-867-1540, or e-mail at info@TheSimplifiedHome.net.

protecting your privacy

We are committed to protecting the privacy of our customers and gift recipients. You can also be assured that we will never sell, or share your personal information with anyone.

We use CISP/PCI Shopping Cart Software with Secure HTTPS/ Secure Sockets Layer (SSL) encryption. The use of SSL technology guarantees that shopping with us is secure. We use the Authorize.net gateway technology. When you enter your credit card number, SSL encrypts all personal information, including your card number and your name and address.

When you place your order, you will be asked to fill out a registration form requesting the basic information we need to complete your order. We will store your information and use it to process your order and to respond to your requests. After you place an order we will send you a confirmation, and will notify you by e-mail when your order has shipped so that you can begin eagerly awaiting its arrival.

As a member of the National Association of Professional Organizers (NAPO) I pledge to adhere to our professional Code of Ethics. Read more

registering with us

By registering with us, either when you place your first order, or when you request to be added to our e-mail list, you are helping us to provide you with a more personalized service. Again, you can also be assured that we will never sell, or share your information with anyone.

contact and personal information

We require some information from you for shipping and billing. We may on occasion use our e-mail list to distribute our own promotional materials, though we will always include a clear mechanism for removal from future mailings. We will never sell, give away, or otherwise allow the use by others of our customer lists or information.

compliance with the children’s online privacy protection act (COPPA)
We do not knowingly collect the personal information of persons under the age of 18. If we learn of any personal information collected of persons under the age of 18, it will immediately be deleted.

other sites
This site may contain links to other websites. We are not responsible for the privacy practices or the content of such websites.

terms of use
When you place your order with us, you are agreeing to the above policies. If you have questions regarding our privacy policy, or anything else about our site, please do not hesitate to contact us via e-mail at info@TheSimplifiedHome.net, or call us at 317-867-1540.

site policies, modification, and severability

We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Still have questions? We’re just a phone call or e-mail away. Contact us.